Please bookmark this page for easy access to updates if our system is down.
Sep 18, 2023, 2:30pm EDT [RESOLVED] - Amazon is experiencing a service outage for certain requests that may affect searches. They are aware of the issue and our team is monitoring.
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Sep 13, 2023, 4:15pm EDT [RESOLVED] - We appear to be experiencing issues with our queueing system which may affect imports, searches, and exports. We are working to resolve the issue as soon as possible but do not yet have a timeframe for resolution.
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Jul 22, 2023, 1:00pm EDT [COMPLETE] - Update is complete and system is back up. We are currently monitoring.
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Jul 20, 2023, 8:30pm EDT - We will be running a final update starting Friday at 5PM which is expected to take approximately 48 hours to complete. This should be the last update for our system to reach 100% health due to some database complications earlier in the week. If you have an emergency file that you need data for, please contact our support with the file and instructions and our team will do our best to run it for you during the downtime. We appreciate everyones patience and we sincerely apologize for the inconvenience. If there is anything we can help with, please let us know. Note, support may take longer than normal during this time. If anything changes we will post on this health status page.
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Jul 18, 2023, 11:45am EDT - We have applied a temporary patch to an issue where if we don't have the product in our database already then the search would fail. You should now be able to run your search without failures, however there may be instances where we can't find an item until we fully resolve the issue. Our team is working to correct this and will have more details shortly.
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Jul 18, 2023, 8:00am EDT - We are experiencing issues with certain product listings that are causing search failures. Most of these items are related to newer listings or identifiers we do not have in our database. Our team is working to resolve this as soon as possible. We will provide updates here.
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Jul 17, 2023, 11:45pm EDT - Update complete and system is back up and running. We will be checking on all custom modules over the next 12 hours. Please contact us with any issues.
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Jul 17, 2023 - We are estimating the update to complete between 11:30pm-12:30am EDT.
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Jul 17, 2023 - We're estimating the database update to take another 12-15 hours and will have downtime until then (approximately 11pm EDT today).
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Jul 16, 2023 - We are performing updates related to a database issue. We’ll have more details as soon as possible.